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Clear acrylic illustration for IT Infrastructure Management, connecting CONFIGURATION ITEMS, LOCATIONS, DISCOVERY, DEPENDENCIES, SERVICE WORK.

solution / IT Infrastructure Management

Connect Infrastructure to Its Service Role.IT Estate

Unite configuration records, physical locations, discovery and governed operations.

See what matters.

Configuration InventoryMaintain canonical equipment records.

Physical LocationsRelate assets to facilities and rack hierarchy.

Discovery ContextConnect source scope and reconciled inventory.

Operational WorkBring ownership and services into investigation.

InventoryContext

Unite configuration records, physical locations, discovery and governed operations.

What Connects Here

Explore in detail

Configuration Inventory

Maintain canonical equipment records.

Physical Locations

Relate assets to facilities and rack hierarchy.

Discovery Context

Connect source scope and reconciled inventory.

Operational Work

Bring ownership and services into investigation.

Inventory → Context → Operations

Explore the details below, then bring your workflow, source data and questions to a guided conversation.

Built into the platform

The capabilities behind
the experience.

01 /

CI inventory

Maintain typed classes and canonical configuration records.

02 /

Dependency maps

Traverse recorded relationships and location ancestry.

03 /

Physical hierarchy

Relate campus, site, building, floor, room and rack.

04 /

IT and OT assets

Distinguish compute, network, power, cooling and shared equipment.

05 /

Discovery sources

Maintain provider and infrastructure discovery configuration.

06 /

Patterns

Define discovery behavior for supported sources.

Actual product view

Inside IT Infrastructure Management.

See the running demo environment. Features and records are subject to your role, configuration and integrations.

QINTORAVA / CMDB dependenciesDEMO ENVIRONMENT

Connected capabilities

Explore the workspaces
that make it possible.

Implementation context

Features depend on enabled modules, configured roles, source data and supported integrations. Agree your implementation scope and acceptance criteria during discovery.

Who this is for

Infrastructure operations managers,CMDB owners,Datacenter administrators

Infrastructure records are harder to use when equipment identity, location and service relationships are maintained independently. Teams need a connected view of the recorded estate and its operating role, with enough source and ownership context to plan investigation or service work responsibly.

Illustrative walkthrough

Illustrative workflow: trace an infrastructure item into its service role

In this illustrative scenario, an infrastructure team investigates equipment that supports a shared service. It reviews discovery and canonical configuration context, locates the item in the recorded physical hierarchy and follows service dependencies before coordinating the appropriate operational owner and next work.

01

Review identity and source coverage

Identify the canonical configuration item and review the discovery context contributing to it. Inspect identification, reconciliation and lineage where available. Confirm whether the evidence covers the relevant equipment before using the inventory as the basis for a wider claim about the organization’s complete infrastructure estate.

02

Connect physical and service relationships

Inspect the recorded location, physical hierarchy and IT or OT classification alongside service and dependency relationships. Work with the responsible owners to validate unclear associations. A useful relationship view should make the equipment’s operating role easier to discuss without substituting for physical checks or current engineering knowledge.

03

Coordinate accountable infrastructure work

Bring the validated context into the relevant incident, change or qualified field workflow. Preserve access boundaries and each team’s responsibilities as work progresses. Review the supporting records and evidence afterwards so service decisions can be understood without reconstructing the same disconnected equipment and ownership story.

Inspect canonical identity, discovery lineage, physical context and recorded service relationships together. These support infrastructure understanding and work coordination; they do not establish universal discovery coverage, real-time physical condition or permission to operate every item in the estate.

Explore the platform

See Qintorava in action.

Open a workspace for a closer look.

QINTORAVA / CMDB dependenciesDEMO CAPTURE
QINTORAVA / Datacenter operationsDEMO CAPTURE

Prepare the evaluation

Bring the right inputs.

What to prepare

  • Representative infrastructure and discovery records
  • Physical hierarchy and service relationship data
  • Operational owners and applicable work processes

Candidate measures to agree

  • Infrastructure records with accountable ownership
  • Service relationships validated by relevant owners
  • Work records retaining equipment and location context

These are evaluation criteria, not promised outcomes. Agree the baseline, scope, source coverage and acceptance method with the responsible owners before drawing conclusions.

Qintorava clear-acrylic concept artwork for IT Infrastructure Management.

Questions for this topic

Get the details.

Does infrastructure management mean controlling every device?

The reviewed scope connects discovery, configuration, physical context and governed operational work. It does not establish unrestricted device control or replace specialized industrial and facilities systems. Confirm the supported integrations, permissions and intended actions for your environment before defining an implementation boundary.

Why connect physical location with the service model?

Location and service relationships answer different operational questions. Bringing them together can help teams identify where equipment sits and which recorded services depend on it. Evaluate data completeness and ownership for both models rather than assume that an accurate location automatically establishes accurate service impact.

What should a representative infrastructure evaluation include?

Choose equipment with meaningful service and physical relationships, then inspect discovery lineage, canonical identity, ownership and a related work process. Include a data-quality exception so evaluators can see how uncertainty is handled instead of judging the platform only on a carefully complete demonstration record.

Your next operating chapter

See what connects
when everything connects.

Bring one workflow, one service challenge or one part of your estate. We’ll show you where Qintorava fits.