Privacy PolicyPrivacy

01. Who we are and how to contact us

Qintorava Inc is the organization responsible for the public Qintorava website and the business communications described in this policy. Qintorava is a global business with its business contact location in Frisco, Texas, USA. For privacy questions, rights requests or legal correspondence, email legal_privacy@qintorava.com. You may also use our Contact page and identify your message as a privacy request.

This policy explains the purposes, recipients and choices associated with the information we handle. It does not replace a signed customer agreement or the terms governing customer-controlled platform data. If you need a full postal address or formal service instructions, request them through the legal/privacy contact before sending physical correspondence.

02. Scope: website activity and contracted services

This policy covers visitors to qintorava.com, people who submit a contact, demonstration or support request, request an ROI presentation, correspond with Qintorava, or discuss products, partnerships and enterprise evaluations. Business contact information can be personal information even when supplied in a professional capacity.

Qintorava Cloud customers may separately provide personal information within an authorized platform deployment. When Qintorava processes that information on a customer's instructions, the customer generally determines the purposes of processing and the applicable customer agreement and data processing terms govern that relationship. Requests concerning a customer-controlled account or record should first be directed to that customer. We will assist in accordance with the relevant agreement and applicable law.

03. Information you provide

Website forms may request your name, business email address, company, phone number, country or region, organization size, role or job level, department or function, product interests, request type, priority and message. Support requests also ask for the affected product, request category, environment, affected users, issue summary, reproduction details and business impact. The fields offered depend on the form. A submission also includes its source page and submission time so we can understand and route the request.

If you contact us directly, we receive the correspondence and information you choose to include. For an ROI presentation, information can include the organization name, annual costs, ticket volumes, handling-time assumptions, labor-cost assumptions, incident estimates, proposed investment and benefit assumptions. Use aggregate or anonymized planning information. Do not place passwords, access tokens, payment-card details, patient records, government identifiers or confidential production records in public website forms or calculator fields.

04. Technical and operational information

Hosting, networking and email infrastructure process technical information needed to deliver requests and protect the service. This can include an IP address, request time, requested URL, browser or device information, response status and delivery diagnostics. Infrastructure providers may maintain operational logs under their own service arrangements. We do not represent that all network-level information is anonymous or that every provider log is erased when a page closes.

The ROI endpoint uses temporary in-memory abuse controls based on hashed IP and recipient identifiers with rate-limit windows. These identifiers help limit automated requests and repeated report delivery. A hash remains potentially linkable information; it is not treated as a guarantee of anonymization. The public website application does not create a persistent archive of calculator scenarios or generated presentations.

05. What happens to contact, demo and support requests

When you submit a contact, demonstration or support form, the website sends the submitted fields to Qintorava's form service. That service uses Mailgun to email an internal notification to sales@qintorava.com for contact and demo enquiries, or support@qintorava.com for support requests. A contact enquiry that selects support or customer success is also routed to the support team. Your email address is used as the reply address so an appropriate team member can respond. Authorized team members may receive copies in their business inboxes and use the information to arrange a discussion, assess product fit, investigate a support request, respond to a partnership enquiry or coordinate an evaluation.

The service also uses Mailgun to send a branded acknowledgement to the email address you submit, from no-reply@qintorava.io. This message includes your name, request reference and selected product context, with replies routed to the relevant sales or support team. An acknowledgement confirms receipt of the request; it does not reserve a demo appointment, promise a support response time or create a subscription. If the enquiry is accepted but its acknowledgement cannot be sent, the website reports that distinction without requiring you to submit the same request again. Mailgun and the receiving email systems process the submitted address, message content and delivery information. Delivered notifications and acknowledgements can remain in mailboxes and provider records under the retention criteria below.

Submitting an enquiry is not a purchase, does not create a customer subscription and does not itself sign you up for a newsletter. We may follow up about your request and related business discussions. Where separate marketing consent is required, that consent must be obtained. You can ask us to stop promotional follow-up without preventing essential responses to an active request, a legal obligation or a contracted service matter.

06. ROI calculations, downloads and requested email delivery

The calculator performs its on-page calculation in your browser. Selecting Download Executive PPTX sends your scenario to the report service to generate the presentation. Selecting Email ROI Summary asks for a recipient address and sends the scenario and that address to the report service. The service recalculates the report, prepares the executive presentation, and sends the requested summary and attachment using Mailgun from no-reply@qintorava.io.

Provide only an address you control or are authorized to use for this report. The recipient will receive the scenario information included in the summary and presentation. Mailgun and the receiving mail system process the message, attachment and delivery information; the message may remain in mailboxes or provider records after website processing ends. ROI email tracking is disabled in the report-sending configuration. Ordinary correspondence and other notifications should not be assumed to have identical provider settings. Remote images and fonts may be requested by the recipient's email software when a message is displayed.

07. Website assistant, AI and model training

The public website assistant answers only questions about Qintorava Cloud and published Qintorava.com content. Your question is sent to our website server, which first retrieves relevant passages from a website knowledge index. When suitable information is found, the question and those published passages are sent to Google Vertex AI to assess relevance and select supporting content. The server displays validated source passages with links. Unrelated or unsupported requests receive a restriction or insufficient-information response rather than an unrestricted model answer. No customer deployment records are included in this public knowledge index.

Qintorava does not use real customer data to train shared AI models. Demo data is used for training and development. Do not submit real customer records as demonstration or training examples through this website. AI-assisted features in a contracted deployment may process authorized context to provide an answer or assistance; processing for an authorized inference is different from training a shared model. The relevant agreement, configured data boundaries and approved providers govern those deployments. AI suggestions require appropriate human review and do not change access permissions or legal responsibilities.

The website application does not persist chat transcripts or deliberately log question bodies, model prompts or answers. Messages remain visible in the current page session; each question is processed independently without sending prior conversation history. Temporary abuse controls use salted, hashed network identifiers held in memory. Hosting and Google Cloud services may separately process technical logs and retain information for service operation, safety and abuse monitoring under their applicable terms and settings. We do not claim zero provider retention. Do not include passwords, credentials, confidential customer information or sensitive production data in a website assistant question. Review source pages and contact Qintorava when an answer needs confirmation.

08. Purposes and applicable legal bases

We handle information to deliver requested pages and resources, respond to enquiries, arrange demonstrations, generate and email requested reports, assess a proposed commercial relationship, administer business communications, protect against abuse, troubleshoot delivery problems and meet applicable legal obligations. We also use relevant feedback to understand product and website needs without treating it as permission to disclose confidential information.

Where a law requires a legal basis, the basis depends on the activity: responding to steps you request before a contract or performing an agreement; our legitimate interests in operating a business, responding to professional enquiries and protecting systems; compliance with legal obligations; or consent where required. Where legitimate interests are relied on, they are subject to the balancing and rights requirements of applicable law. If consent is the basis, you may withdraw it prospectively; withdrawal does not make earlier lawful processing unlawful.

09. Service providers and other disclosures

Google Cloud supports the website's hosting, application infrastructure and Vertex AI assistant processing, and Mailgun supports website-generated email delivery. Our email systems and authorized business personnel also process correspondence. Providers receive information relevant to their function, such as request information for hosting or recipient and attachment data for email delivery. Infrastructure, email and mailbox retention settings may differ from application processing.

Information may also be disclosed to professional advisers or authorities where necessary for a lawful business or legal purpose, to protect rights or investigate misuse, or in connection with a corporate transaction subject to appropriate confidentiality and legal requirements. We may disclose information at your direction. We do not sell personal information collected through this public website or share it for cross-context behavioral advertising. This statement does not turn an external provider or a third-party destination into part of Qintorava's own website.

10. Cookies, browser storage and external destinations

The current public website does not deploy advertising pixels or third-party visitor analytics tags, and its application scripts do not use cookies or local browser storage to create a marketing profile. Fonts and visual assets are served as website resources; the assistant knowledge index is generated from published website content. Essential hosting, security or externally authenticated services may still process connection or session information needed for their operation.

Your browser can manage cookies, storage and resource requests. Blocking resources can affect functionality, including display of custom fonts or external application sign-in. We do not use a separate advertising profile that is switched on by a Do Not Track preference, and the current site has no sale or targeted-advertising workflow for a Global Privacy Control signal to disable. Where applicable law requires a preference signal to be honored, we will treat it accordingly. Links to the demonstration application or third-party websites may involve their own notices and settings; review them before providing information.

11. Retention and deletion criteria

We retain personal information for the period reasonably needed for its purpose, taking account of the nature of the relationship, an active enquiry or evaluation, contractual requirements, security needs, legal obligations, limitation periods and dispute handling. A requested report may be transiently generated by the website while a delivered copy remains in a recipient mailbox. Application behavior alone does not determine retention in email systems, infrastructure logs or business correspondence.

There is no single website-wide retention period represented by this policy. We assess deletion requests against the information and systems involved and any lawful need to retain a limited record. Deletion from active systems may be subject to backup cycles and restrictions on modifying security or legal records. Information retained for a limited legal or security purpose remains subject to applicable safeguards and use restrictions. Contact us if your evaluation requires a documented retention schedule or contractual deletion requirement.

12. International processing

Qintorava operates globally, and hosting, email, support or business operations may involve processing in the United States or other countries where relevant providers or authorized personnel operate. Those countries may have data-protection rules that differ from the rules where you live. This website policy does not promise that all information stays in one country or that every Qintorava Cloud deployment has the same residency configuration.

Where applicable law requires a transfer mechanism, assessment or safeguard, the relevant processing must use an appropriate lawful arrangement. Specific customer residency, provider, access and transfer requirements should be addressed in the enterprise security and data-processing review before a deployment is agreed. Request the arrangements relevant to your proposed service rather than assuming that a public demonstration establishes your production data boundary.

13. Privacy rights and how to exercise them

Depending on your location, the applicable law and our role, you may have rights to request confirmation of processing, access to personal information, correction, deletion, a portable copy, restriction or objection, withdrawal of consent, and opt-out of certain sale, sharing, targeted advertising or profiling activities. Some laws provide a right to limit particular uses of sensitive information or appeal a denied request. These rights are subject to legal scope, exceptions and verification requirements; this policy does not imply that every law applies to every business interaction.

Email legal_privacy@qintorava.com with the subject Privacy Request, describe your request and the email address or interaction that will help locate the information. Do not include passwords or unnecessary identity documents. We may request proportionate additional information to verify your identity, an authorized agent's authority, or the account involved. We will respond within the period required by applicable law, including any permitted extension and explanation. We will not unlawfully discriminate against you for exercising an applicable right.

If you wish to appeal a response where an appeal right applies, reply to the legal/privacy address with Privacy Appeal and identify the original request. You may also raise concerns with the relevant privacy regulator or supervisory authority. For customer-controlled platform data, we may direct you to the relevant customer so the appropriate controller can respond.

14. Security and safe communications

We use administrative, technical and organizational measures designed to address the nature of the information and processing. No internet transmission, email system or storage arrangement can be guaranteed secure. Public website descriptions do not substitute for contractual security commitments, independently assessed evidence or a review of your proposed configuration.

Please send an initial description of a security or privacy concern to legal_privacy@qintorava.com or use Contact. Do not include credentials, exploit payloads, confidential customer datasets or sensitive production evidence in an initial public submission. Ask for an appropriate exchange method if more detail is needed. For enterprise evaluations, agree the required identity, provider access, data classification, retention and incident-coordination arrangements before sharing production information.

15. Children and special categories of information

This website is directed to enterprise professionals and is not designed for children or for collecting children's personal information. We do not ask children to create an account or provide personal information through the public website. If you believe a child has provided information, contact the legal/privacy address with enough context to identify the interaction so we can assess and address it.

The public website is not an intake channel for patient records, payment-card data, government identification, employment background records, biometric data or other sensitive or regulated datasets. Industry examples describe service and technology operations; they are not invitations to submit regulated information or representations of a particular regulatory authorization. Any proposed processing of sensitive customer data requires an appropriate contractual and technical review.

16. Policy changes and further information

We may update this policy to reflect changes in website functionality, provider arrangements, business practices or law. The effective date identifies the current version. Where applicable law requires additional notice or consent for a material change, we will provide the required notice or obtain that consent. An updated notice does not remove rights that apply by law or override a signed customer agreement.

For questions about this policy, provider arrangements relevant to an evaluation, rights requests or a copy of information needed for your review, contact legal_privacy@qintorava.com. Qintorava Inc's business contact location is Frisco, Texas, USA. Our Contact, Trust, Security and Terms pages provide connected routes for commercial, technical and contractual questions.