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Clear acrylic illustration for Operations Foundation, connecting EVENTS, CI HEALTH, DEPENDENCIES, INCIDENTS, SERVICE IMPACT.

platform / Operations Foundation

Put Signals in Their Service Context.IT Ops

Connect event operations, CI health, recorded dependencies and technical recovery.

Context for action.

EventsBring recorded monitoring signals into an operating workspace.

AlertsReview severity, ownership, acknowledgment and alert state.

CI HealthDistinguish measured health from missing measurements.

DependenciesConnect technical investigation with saved infrastructure and service relationships.

SignalContext

Connect event operations, CI health, recorded dependencies and technical recovery.

What Connects Here

Explore in detail

Events

Bring recorded monitoring signals into an operating workspace.

Alerts

Review severity, ownership, acknowledgment and alert state.

CI Health

Distinguish measured health from missing measurements.

Dependencies

Connect technical investigation with saved infrastructure and service relationships.

Signal → Context → Recovery

Explore the details below, then bring your workflow, source data and questions to a guided conversation.

Built into the platform

The capabilities behind
the experience.

01 /

Events

Bring recorded monitoring signals into an operating workspace.

02 /

Alerts

Review severity, ownership, acknowledgment and alert state.

03 /

CI health

Distinguish measured health from missing measurements.

04 /

Dependencies

Connect technical investigation with saved infrastructure and service relationships.

05 /

Incident links

Open the technical recovery record associated with operational context.

06 /

Operational history

Inspect recorded signal, work and evidence history.

Actual product view

Inside Operations Foundation.

See the running demo environment. Features and records are subject to your role, configuration and integrations.

QINTORAVA / Event operationsDEMO ENVIRONMENT

Connected by design

Context travels
with the work.

Service records, configuration items, people, locations and evidence share the same operational foundation. Move from investigation to the related asset, service or customer workflow with clear ownership.

Explore the platform architecture

Implementation context

Features depend on enabled modules, configured roles, source data and supported integrations. Agree your implementation scope and acceptance criteria during discovery.

Who this is for

Operations architects, monitoring integration owners, NOC leads and incident process designers

Monitoring integrations alone do not establish an operating model. Teams need an explicit relationship between event state, CI health, service dependencies and the technical incident so recorded signals can be interpreted with accountable recovery ownership.

Illustrative walkthrough

Design the signal-to-incident operating handoff

A fictional operations architect designs the handoff from an infrastructure alert to incident response. The walkthrough checks severity and acknowledgment, a known CI relationship and a deliberately unmeasured configuration item to clarify the foundation’s coverage limits.

01

Define the incoming signal context

Inspect the recorded event and alert fields needed for severity, state, ownership and acknowledgment, then identify the supported source that provides those observations. Bring recorded monitoring signals into an operating workspace.

02

Connect the configuration foundation

Review measured CI health and saved service dependencies, making the difference between a healthy observation and a missing measurement visible to the response team. Distinguish measured health from missing measurements.

03

Establish technical recovery linkage

Open or follow the incident associated with the operational context and inspect the recorded signal, work and evidence history used by the responsible responders. Open the technical recovery record associated with operational context.

Demonstrate one signal-to-incident chain with its supporting CI and relationship records, then explain what the team can and cannot infer when health coverage or dependencies are missing. Use demonstration records and preserve the applicable reporting scope.

Explore the platform

See Qintorava in action.

Open a workspace for a closer look.

QINTORAVA / Event operationsDEMO CAPTURE
QINTORAVA / CMDB dependenciesDEMO CAPTURE

Prepare the evaluation

Bring the right inputs.

What to prepare

  • Supported event source and alert fields
  • CI health and relationship records
  • Technical incident ownership model

Candidate measures to agree

  • Signals associated with known CIs
  • Recovery handoffs retaining signal evidence
  • Unmeasured health explicitly identified

These are evaluation criteria, not promised outcomes. Agree the baseline, scope, source coverage and acceptance method with the responsible owners before drawing conclusions.

Qintorava clear-acrylic concept artwork for Operations Foundation.

Questions for this topic

Get the details.

Can an alert be interpreted without CI context?

An alert can be reviewed on its own, but the foundation connects it with configuration and dependency context so the team can evaluate the service investigation more meaningfully.

Is unmeasured health equivalent to healthy?

No. Missing health measurements remain distinguishable from observed healthy state, and evaluators should inspect the available source coverage before interpreting an operational overview.

What establishes the recovery owner?

The linked technical incident and configured assignment process establish accountable response; the existence of a monitoring signal alone does not demonstrate that a recovery team has accepted the work.

Your next operating chapter

See what connects
when everything connects.

Bring one workflow, one service challenge or one part of your estate. We’ll show you where Qintorava fits.